1. Food Products Policy

Due to the nature of our products (fresh food items), we do not accept returns once the order has been delivered.

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2. Refund Eligibility

Refunds or replacements may be provided only if:

• The wrong item was delivered
• The product was damaged or spoiled upon delivery
• The order was not delivered

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3. Reporting Issues

Customers must report issues within 24 hours of delivery with:

• Order ID
• Photos (if applicable)

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4. Refund Process

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

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5. Order Cancellation

• Orders can be cancelled only before preparation begins
• Once preparation starts, cancellation is not allowed

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6. Contact

📧 Email: hello@stixsmallchops.ca